Resources
List of book recommendations:
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

Crucial Confrontations: Tools for Resolving broken promises, violated expectations, and bad Behavior by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler(2004)

Strengths Based Leadership: Great Leaders, Teams, and Why People Follow by Tom Rath andBarry Conchie (Jan 6, 2009)


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